The website, Sparky Direct Ltd and you
This website, found under the www.sparkydirect.co.uk URL, is operated by Sparky Direct Ltd ("Sparky Direct") and references to "we", "us" and "our" shall be deemed to be references to Sparky Direct Ltd. References to "you", and "your" shall be deemed to be references to person placing an order via this website.
General Terms and Conditions
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Please note that preventing cookies is likely to impact the functionality or performance of our website, or prevent you from using certain services provided through it. If you choose to do so, we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit. Doing so will also affect our ability to update our website to cater for user preferences and improve its performance
Placing an order
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact one of our customer service advisors before placing an order with us either by telephone on 01323 443947, by email at email@example.com or by post using the address given below. [Calls to our Customer Service team are charged at the local rate (BT customers only, other network providers may vary). All our calls may be recorded for training and monitoring purposes.
By placing an order via this website you are making an offer to Sparky Direct to purchase the goods detailed in your order upon the terms described in your order.
Once you have placed an order we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Sparky Direct for the sale of our products will only exist once an order has been accepted, processed and dispatched to you. Your credit/debit card will be charged for the value of the goods when you place your order. This does not affect your statutory rights.
Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our Shipping and Handling.
All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery. All orders received and accepted before 4pm will, subject to availability and where possible, be dispatched on the same day for a 2 to 3 working day delivery. Those orders received and accepted after 4pm will be deemed as received the following day and will be dispatched on that day.
Shipping and Handling
Mainland UK (except Isle of Wight, Highlands and Islands of Scotland):
Delivery is FREE on Orders of £75.00 (ex VAT) or more. Orders less than £75.00 are subject to a contribution towards delivery of £6.25 (ex VAT)
Isle of Wight (PO30-41):
Delivery is FREE on Orders of £200.00 (ex VAT) or more. Orders less than £200.00 are subject to a contribution towards delivery of £13.10 (ex VAT)
Scottish Highlands and Islands of Scotland:
Delivery to postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE is FREE on Orders of £200.00 (ex VAT) or more. Orders less than £200.00 are subject to a contribution towards delivery of £14.75 (ex VAT).
Northern Ireland, Isle of Man and Isles of Scilly:
Delivery to postcodes BT, IM, TR21-25 is FREE on Orders of £250.00 (ex VAT) or more. Orders less than £250.00 are subject to a contribution towards delivery of £19.50 (ex VAT).
Channel Islands (Guernsey, Alderney, Herm, Sark & Jersey):
Delivery is FREE on Orders of £300.00 (ex VAT) or more. Orders less than £300.00 are subject to a contribution towards delivery of £19.50 (ex VAT).
Our normal office hours are 7:00am to 5.30pm Monday to Friday. We aim to deliver your order fast - usually 3 to 4 working days! Remote/Offshore areas please allow 5 - 7 days for delivery. Orders placed outside office hours are dealt with the moment we re-open. We carry huge stocks centrally. However, if your item is not in stock, we will back order the item for you and deliver the item as soon as possible. If any item has a long delivery date we will endeavour to contact you and advise you of the estimated delivery date.
Deliveries will be made Monday to Friday, between 8am and 6pm. If you or the intended recipients are not available, each time an attempt is made, our courier will leave a card at the delivery address confirming that they have tried to deliver. Follow the instructions on this card to rearrange delivery or to collect your products. Our courier will attempt to deliver your parcel on three separate occasions before returning the item back to our offices.
On dispatch of your goods you will receive an email confirming dispatch and details on how to track your order when it has left the warehouse. You will have control of your own delivery so you will know when your parcel is arriving. If you wish you can tell the courier to deliver on a different day, or direct to a neighbour or Post Office branch. If you are unavailable to receive the parcel the courier provides a free onward delivery service to your local Post Office branch.
For reasons of health and safety and to avoid any property damage, most 'heavy' items can only be delivered to a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location.
Conformity of goods
Illustrations are typical and not binding. E&OE (Errors & Omissions Excepted). We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used to view the products.
We endeavor to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case we will back order the item for you and dispatch the item immediately it is available.
Your right to cancel (UK Consumer Protection (Distance Selling) Regulation 2000)
You have a right to cancel your order in writing within seven days of receipt and receive a refund of all charges. If you wish to cancel an order for whatever reason, you have seven clear working days after delivery to let us know. We will refund you on return of goods.
You must return the goods to us at your own expense and take care of the goods whilst they are in your care including original manufacturers packaging.
Excluded are goods made or altered to the customer's specification (including cables cut to length)
We recommend that you use a Recorded Delivery service to return goods.
The Company does not supply goods on a sale or return basis and there is no obligation on the Company to accept returned goods. Payment for the goods is due on or before delivery unless otherwise agreed in writing by the Company.
Goods are intended for use in the UK and we make no warranties that the goods are suitable for use outside the UK, or comply with any laws, regulations or standards of any jurisdiction outside the UK.
By law, customers in the European Union have the right to withdraw from the purchase of an item within 30 days from the day after the date the item is delivered. This only applies to unopened items in their original, sealed packaging.
For us to deal with your return you will have to obtain a Returns Authorisation Number (RAN) and have the return approved by us before you return any item. No item can be returned without first having their Returns Authorisation Number (RAN) approved. This can be obtained via your online account under order history and details following the instructions provided.
Customers must return unwanted goods at their own cost using a ‘signed for’ courier service. We are unable to exchange items that are not damaged, defective or incorrect after these 30 days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less any handling or carriage charge costs.
Please note that returning some items may incur a handling charge depending upon the manufacturer’s terms. This may be as much as 30% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before placing any order
Items can be returned outside this period if they are found to be faulty but please take extra care to read the manufacturer’s care instructions provided with your purchase. We cannot accept an item returned as faulty if the appropriate product care and installation instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse or an installation error. Please contact us via email at firstname.lastname@example.org to receive details and procedures on our how to return the items or via your online account under order history and details following the instructions provided giving a brief description of what the fault is.
Claims for short deliveries (missing products) incomplete or damaged items must be made, in writing via email within 48 hours of delivery to email@example.com.
Returning Faulty Products
Products that are found to be faulty must be returned within the manufacturer’s warranty period, which is usually 12 months. The complete product must be returned unless, if agreed by the Company, a specific part may be returned. Products within the manufacturers specific warranty period will be repaired, replaced, or a refund given at the discretion of the Company. Sparky Direct Limited does not accept liability for indirect or consequential loss.
Please obtain a Returns Authorisation Number (RAN) and have the return approved by us before you return any item. No item can be returned without first having their Returns Authorisation Number (RAN) approved. Please contact us via email at firstname.lastname@example.org to receive details and procedures on how to return the items or via your online account under order history and details following the instructions provided giving a brief description of what the fault is.
Email email@example.com with the following information:
The order number:
The date of purchase:
The product code(s):
A brief description of the fault:
You will be advised of how the products will be exchanged or refunded once they have been inspected and tested.
We will send a prepaid label for the return of the faulty item(s). The item(s) can either be collected from your address or for your convenience you can drop the parcel off at your local post office.
Returning Non-Faulty Products
Please obtain a Returns Authorisation Number (RAN) and have the return approved by us before you return any item. No item can be returned without first having their Returns Authorisation Number (RAN) approved. Please contact us via email at firstname.lastname@example.org to receive details and procedures on how to return the items or via your online account under order history and details following the instructions provided giving a brief description.
Email email@example.com with the following information:
The order number:
The date of purchase:
The product code(s):
Reason for return:
Customers must return unwanted goods at their own cost using a ‘signed for’ courier service. We are unable to exchange items that are not damaged, defective or incorrect after these 14 days, nor if they have been used or removed from their original packaging. Upon inspection the sale will be credited less any handling or carriage charge costs.
Please note that returning some items may incur a handling charge depending upon the manufacturer’s terms. This may be as much as 30% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before placing any order.
Products must be complete and in their original packaging with all documentation.
Products must be returned within 30 days of the purchase date.
Refunds for any products not required are at the discretion of the Company.
Non-standard products that have been ordered specially cannot be refunded under any circumstances.
A handling charge of up to 30% maybe charged at the discretion of the Company. Please check before placing your order if you are in any doubt.
A refund will be given once the returned item has been inspected and agreed that it is in a suitable condition for re-sale.
If you Experience a Short or Non-Delivery of Products(s)
Claims for short deliveries (missing products) incomplete or damaged items must be made, in writing via email to firstname.lastname@example.org within 48 hours of the delivery. Please provide us with the following information
The order number
The date of purchase
The product code(s) that have been short or not delivered
Any other information that may be of relevance or help in our investigation.
Our sales advisers will investigate the problem and refer back to you as soon as possible
All prices quoted on this website are accurate at the time of publication, are quoted in pounds sterling (£) and where appropriate are exclusive of UK sales tax (VAT) at the current rate of 20%. VAT will be added at time of checkout. If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT. In most cases this will be at the prevailing rate of the member state. You will be responsible for the payment of any customs or import duties levied once the package reaches your destination country.
Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
Payment and Security of Payment
We accept Visa, MasterCard, Visa Debit, Visa Electron, Maestro, Solo and PayPal.
All payment transactions are handled by www.sagepay.com. No credit card details pass through any www.sparkydirect.co.uk servers.
Disclaimer and Limitations of Liability
Sparky Direct does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members, agents, directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Sparky Direct Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Sparky Direct Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you
While Sparky Direct Limited uses reasonable endeavors to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Sparky Direct Limited will not be responsible for any errors or omissions or for the results arising from the use of such information. Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price.
While Sparky Direct Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Sparky Direct Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Sparky Direct does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Sparky Direct Limited. The entire liability of Sparky Direct Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Sparky Direct Limited will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Sparky Direct Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Sparky Direct Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright, Trademark and Intellectual Property
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Sparky Direct Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print (one copy only) or download extracts of the material on this website for the sole purpose of using this website in good faith for domestic purposes or placing an order with Sparky Direct Limited; and
Copy print (one copy only) or download the material on this website for the purpose of sending to individual third parties for their personal information provided that you do seek no commercial advantage or benefit from so doing and you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. All images are covered by Digimarc® by embedding an imperceptible digital watermark into all images which means all images will carry a persistent digital ID that will always be linked back to Sparky Direct Limited.
If you wish to use images please email email@example.com to request authorization and or to purchase the images.
Law and Territory
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
Sparky Direct Limited
Diplocks Industrial Estate
Telephone: 01323 443947
Fax: 01323 443949
Monday to Friday: 7:00am to 5:30pm
Bank Holidays: Closed
Christmas Day: Closed
Boxing Day: Closed
New Years Day: Closed